Terms and Conditions for Interior Design Service Urban Kiwi

General Provisions

Urban Kiwi specializes in comprehensive interior design services for startups and small companies. Our offerings are tailored to each client’s unique needs, providing either advisory services or predefined packages based on our experience and completed projects. Please note that final costs can only be determined after an initial meeting and a clear briefing.

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Service Description

We provide consultation and space planning services across three main packages:

  • VISIONAIR: Includes concept floor plan, design direction, budget overview, and estimated timeline for the entire project.
  • DESIGNER: Builds on VISIONAIR with a finalized floor plan, detailed room concepts with 3D drawings, preliminary cost breakdown, and projected timeline.
  • PLANER: Expands on DESIGNER with furniture selection, custom element planning, external partner selection, final execution costs, and final execution timeline.

Our specialization caters to office interiors for companies up to 500 m², with customized offers available for different needs or sizes.

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Scope of Work

Depending on the type of support you’re seeking, we can assist you with space analysis, strategy planning, floor planning, mood boards, 3D designs, furniture selection, custom furniture drawings, and collaboration with external partners to define final execution costs and timelines. As an add-on service, we also offer on-site presence to ensure everything is carried out according to plan.

Content by package:

  • VISIONAIR: Establishes a clear strategic direction by aligning space needs with business goals, exploring layout options, and identifying priorities to ensure your project starts with focus and clarity.
  • DESIGNER: Refines and develops your vision into a tangible, well-defined design, combining spatial logic, aesthetics, and budget insight to prepare for the next phase.
  • PLANER: Bridges design and execution by finalizing specifications, selecting partners, and setting clear costs and timelines, ensuring your project is ready to move seamlessly into implementation.

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Limitations and Exclusions

While we handle design, project execution involves collaboration with partners (e.g., electricians, painters) who invoice clients directly. Urban Kiwi is not responsible for their work.

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Client Responsibilities

Clients play a crucial role in the project's success by providing necessary information, timely feedback, and adhering to payment schedules. Changes requested after confirmation are subject to additional fees of €85 net per hour, with required hours for changes agreed upon by both parties.

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Pricing

Our services are priced as follows:

  • Advisory Hour: €85 net
  • VISIONAIR: €3.600 net (approx.)
  • DESIGNER: €7.600 net (approx.)
  • PLANER: €6.840 net (approx.)

Clients will receive a contract and a formal proposal. A 50% deposit is required to confirm the project, with the remaining balance due upon completion as outlined in the contract.

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Intellectual Property

Urban Kiwi retains rights to all design concepts and plans, granting clients a non-exclusive license for their intended purpose. External publication or sharing requires our written consent.

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Project Timeline

Timelines vary by package and client responsiveness, with approximate timelines provided at project initiation.

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Changes and Revisions

Revisions are package-dependent, with specific allowances for feedback and corrections at various stages:

  • VISIONAIR: Includes one round of feedback and correction following delivery of the floor plan, design concept, budget overview, and estimated timeline. Please note that if the initial client briefing changes significantly, additional fees may apply.
  • DESIGNER: Builds on VISIONAIR by allowing an additional round of feedback and adjustments after the presentation of 3D designs. Please note that changes are limited to aspects still open for revision and do not include altering decisions finalized in previous packages.
  • PLANER: Expands on DESIGNER by allowing an additional round of feedback and adjustments related to selected furniture, primarily due to pricing or detail refinements. Please note that changes are limited to aspects still open for revision and do not include altering decisions finalized in previous packages.

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Cancellation and Refund Policy

Cancellation requires payment for completed work. Potential refunds may be considered for valid reasons, subject to negotiation.

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Warranties and Guarantees

Backed by our founder's expertise and adherence to government regulations for working environments, we ensure our designs’ longevity and suitability. We conduct thorough analyses to meet client needs effectively.

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Confidential Information

All client information and design strategies are handled with the utmost confidentiality and used internally to design projects accordingly.

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Payments and Refunds

Payments are made via bank transfer, with detailed schedules and terms provided in the project agreement. Cancellations before project commencement incur no penalty, while cancellations during the project require a detailed analysis for potential refunds.

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Dispute Resolution and Governing Law

Disputes are first addressed through direct communication, with mediation or arbitration as next steps, governed by Slovenian law. International clients must adhere to local laws, with international considerations addressed on a case-by-case basis.

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Amendments and Notifications

Amendments to these terms will be communicated via email, allowing a specified period for client review and acceptance.

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Termination of Services

Termination by either party is subject to specific outlined conditions to ensure a smooth transition.